General

Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of a unique order number. Delivery will be within approximately 7 business days for addresses in South Africa by way of a 3rd party courier service and the shipping rates are based on the items’ weight and packaging. If you are in a different country, please allow extra time, as your item will have to pass through customs. Time in transit varies by country and by carrier.

Delivery rates are based on the items’ weight and packaging. For any order, put the items you'd like in the cart and proceed to checkout. Once you indicate on the shopping cart where you live, it will calculate the delivery rates for you.

Unfortunately, we cannot be responsible for packages that are misdirected due to address information omitted or entered incorrectly by the customer. Please make sure you include your ENTIRE delivery address (including your company name, street number and name, suite/apartment number, city, state/region, postal code and country). If it does not fit into the fields given, please type it out completely in the comments box. If your package is returned to us, we are happy to send it out again, but we will have to re-charge you for the postage.

Owami cannot be responsible for items once they have been confirmed delivered. We recommend that you have your packages delivered to a secure location. If you live in an apartment building or dorm, please check with your apartment manager as many times they might accept packages. You may also want to check with your post office and postal carrier to make sure they are not holding your package.

Shipping Options: Guideline

Delivery Options Within South Africa

National Roadfreight (Roadfreight delivery anywhere within SA. Delivery can take 3 – 7 working days)

R95.00 for up to 10kgs

The above prices are exclusive of a 7% fuel surcharge, 2% insurance charge of the value ordered and VAT.

Delivery Options Outside South Africa

Delivery rates are based on the items’ weight and packaging. For international orders, put the items you'd like in the cart and proceed to checkout. Once you indicate on the shopping cart where you live, it will calculate the delivery rates for you.